Frequently Asked Questions
Is my Virtual Assistant dedicated to me or working with anyone else?
Your Virtual Assistant is absolutely dedicated to you and your campaign during their scheduled shift hours. A part time Virtual Assistant may be assigned to another client for the other half of their shift.
How am I billed for my Virtual Assistant services?
We bill our clients bi-weekly through ACH or Credit/Debit Card processing.
Are your Virtual Assistants from The United States or another country?
The majority of our Virtual Assistants are from the Philippines. We find their country has a lot of similarities to our US based clientele, allowing for an easy integration.
I really want a Virtual Assistant, but I feel overwhelmed when trying to develop a training program, assigning tasks, and delegating properly. How can The VA Group help?
This is an extremely common situation. To assist our clients in this process we’ve added a dedicated on-boarding manager to develop your campaign’s deliverables and training procedures. We also assign a customer support manager (CSM) that will ensure your campaign is successful.
Why should I hire my Virtual Assistant through The VA Group?
What makes The VA Group so amazing and sets us apart from our competition is a wide selection of things. Our on-boarding process is an easy walkthrough of the campaign where we guide you throughout the entire process. Once the campaign has been designed, you will meet your dedicated Customer Support Manager (CSM). The quality of our virtual assistant is vastly superior than our competition. We use college recruiters to seek out career driven people that want an opportunity to work for a great company with benefits and growth potential. Our VAs are like family to this company and they will always go the extra mile for you!
My situation is unique, how can I discuss my needs with someone at The VA Group?
Please schedule an opportunity call with an account executive to discuss your individual campaign needs. We’re here to help!